Remodeler Q&A: Delores Davis
Delores Davis, UDCP
General Manager, CG&S Design Build
Clarence and Stella Guerrero founded CG&S in 1957 as a family-run construction business. They spent the following decades raising their eight children within the company, teaching them the trades of carpentry and bookkeeping. Taking a direct, practical approach, the name CG&S was chosen as an acronym to reflect the family business mentality: “Clarence Guerrero and Sons”.
Q: What are the top three things you look for from a LBM supplier?
A: Our company is a design-build firm so we need to meet the needs of all our departments. Therefore a lumber supplier must:
- Offer a variety of products with design and construction in mind.
- Be prompt with pricing and be willing to assist us as we manage the client’s budget.
- Deliver excellent service during construction.
Q: Describe your best lumber and building materials vendor.
A: Our best LBM is Eastside Lumber, a smaller company in our market. They are attentive during the design phase and give prompt and accurate estimates. They go out of their way to build good relationships with our team members, especially the project managers. They are quick to fill our orders and deliver materials promptly.
Q: When was the last time you changed vendors and why?
A: We changed vendors mostly when the market shifted and the small lumberyards were bought up by the bigger suppliers. I should say that I like the bigger suppliers as well. They have a broader product selection that is equally important to our company.
Q: When and why would you accept a meeting from a new supplier/vendor?
A: I am open to meeting any new suppliers. I feel it is important to be aware of what different suppliers have to offer.
Q: What do you wish LBM suppliers understood about your business?
A: The most important aspect of our business is that we are a design build company. We have an architectural staff in house as well as construction managers out in the field. An LBM dealer has to meet the needs of both designers and builders to be most successful in our company.
Q: What products (if any) do you buy installed?
A: Exterior doors are probably the only product we buy installed.
Q: What is the number one problem that keeps you up at night?
A: Honestly, nothing keeps me up at night. My goal is to run a company with strong procedures and teams so that the company can run well. But, if you want to know a major concern of mine it would be the lack of skilled tradespeople in our industry. We must put major emphasis on growing our future builders and tradespeople. I believe this starts with our education system giving students the opportunity to learn about other ways to build a career besides going to college.
Q: What do you see as your biggest opportunity?
A: Our biggest opportunity is to work on our company developing best building practices so that we can perform at our highest level to produce an exceptional customer experience.
Source: LBM Journal Lumber Partner Post